Check out our Frequently Asked Questions
1WHAT AREA DO YOU SERVICE?
We service all regions from Ballina, New South Wales through to Coolangatta, Queensland including, Byron Bay, Lennox Head, Bangalow, Ocean Shores and Tweed Heads.
2WHAT SHOULD I EXPECT FROM YOUR SERVICE?
All windows cleaned inside and out including trackings and screens in safe, hygienic and professional manner. Also refer to the Services section for more information.
3DO I HAVE TO BE PRESENT FOR THE JOB TO BE CARRIED OUT?
No it is not necessary. You can feel comfortable knowing we have Police Clearance Certificates and we have your best interest at heart by looking after your home or investment.
4WHAT DOES A PURE WATER FED SYSTEM MEAN?
The latest state of the art system that removes chemicals, impurities and minerals leaving a streak free finish.
5CAN YOU RESTORE DAMAGED GLASS?
There are products that can be used on water stains, mineral deposits which are far more cost effective than replacement.
6SHOULD I BOOK IN ADVANCE?
Yes it is highly recommended. September – April are the busiest times of the year, particularly right before Christmas holidays when everyone wants their homes looking their best.
7WILL YOU CALL TO REMIND ME MY WINDOWS NEED TO BE CLEANED?
Yes you will be given a courtesy call, email or text to arrange a suitable time.
8WILL MY WINDOW TINT BE AFFECTED?
Massive care needs to be taken especially in newer style homes. There is no risk of damage to tinted windows as long as the proper cleaning techniques are used. The only risk of damage to the tint is if a cleaning solution that includes ammonia, specific chemicals and when blades are used. If ammonia is used it can slowly breakdown and cause degradation to the tinting film which will result in purpling and weakening of the film. All professional window cleaners use ammonia free cleaning solution to ensure the cleanest and least risk in their service. It is always adviseable to contact the glass company who installed the windows to get peace of mind.
9WILL MY DOUBLE GLAZED WINDOWS BE AFFECTED?
Double glazed windows consist of two panes of glass with a sealed space between them. Only the interior and exterior of the window needs to be cleaned. The space in between the panes does not need to be cleaned. If there is dust or grim in the space between the panes then the seal in the window must have degraded, and needs resealing.
10ARE YOUR WINDOWS TO HARD TO ACCESS OR OUT OF REACH? DOES YOUR GLASS LOOK TOO DIFFICULT TO CLEAN, DANGER INVOLVED?
We have cleaned virtually any type of window that you can imagine! Our window cleaners are adept at working at heights and in using ladders. Generally speaking residential window cleaning does not go above two story mark and all that we need to use is a standard ladder to clean your windows. If there is a requirement for higher or more extensive cleans scaffolding may have to be used.
11WHEN YOU’RE CLEANING MY WINDOWS, HOW WILL MY PRIVACY BE RESPECTED?
We have many private clients that are very happy with our service and keep coming back again and again. All client information is kept highly confidential and respectful of their privacy. We take extreme great care when carrying out window cleaning in and around your home and will respect your privacy and safety. Disposable surgeons shoes are used and drop sheets to minimize water spillage and damage to your particular establishment